RETAIL BRANCH MANAGER

Retail

Lead and Manage Staff Planning, organising and delegating work activities Apply appropriate leadership styles to influence others to achieve organisational goals Arrange training and development interventions in accordance with training needs identified of the individual, team and branch. Performing HR practices in accordance with systems, policies, procedures and legal requirements. Create a positive working environment. Meet with staff on a regular basis with regards to branch goals, objectives and priorities.

Manage Customer Service Standards Maintain a high level of customer service standards. Monitor/implement a customer feedback system, to control and monitor customer service delivery.

Manage Inventory Control Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage. Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch. Monitor the movement of stock into and out of retail outlet. Monitor the flow of daily stock transactions and documentation. Manage the levels of buyouts Authorise all stock related journals. Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc Manage and implement company policies, systems and procedures for stock-take.

Manage Sales Performance Compile and propose sales budget for coming year Analyse branch sales performance against approved budgetary requirements Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch Perform business calculations Manage store pricing policies. Continuously keep abreast of competitor pricing

Manage all Financial and Operational Aspects of Branch Loss Control and Security Follow-up and verify stock deficiency reports daily Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure General Admin Health and Safety Manage Merchandise and Housekeeping Manage Stock Take