Reservationist

Reservationist , Eastern Cape, Paterson

Key Performance Areas of this position include

Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager Ensure accurate information, quoting, booking and detailed capturing of reservations Maintain client database to ensure all guest information/details are complete Assist with maintaining an efficient administration system within the department Maximise sales, upselling of other revenue streams Develop in-depth product knowledge of all lodges, activities and USPs Keep lodges/relevant departments informed; follow up with regards to special instructions

Minimum criteria required

Qualification: Degree or equivalent from reputable hotel school Prior Front of House experience at a 5 star luxury property 3 years’ experience in a similar position at a 5 star luxury property

Competencies required

• Excellent command of the English language (Spoken and written)
• Excellent communication skills with high level of telephone etiquette
• Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS
• Experience in tele-sales (shifts: 07-16h00/09-18h00/12-21h00 and 08-16h00 w/end&PH)
• High degree of confidentiality and integrity
• Ability to work in a challenging and demanding environment
• Well organised team player, capable of working independently, meticulously and with initiative