Operations Manager

Key ResponsibilitiesOperational ManagementOversee daily operations across all hotel departmentsEnsure smooth and efficient service delivery and guest satisfactionImplement and maintain operational policies and proceduresMonitor departmental performance and service standardsEnsure consistent compliance with company standards and proceduresTeam Leadership & Staff ManagementLead, motivate, and manage operational teamsFoster a culture of teamwork, accountability, and service excellenceConduct staff training and performance evaluationsAddress staffing needs and operational challengesFinancial & Budget ControlAssist the General Manager with budgeting and financial planningMonitor expenses and control operational costsAnalyse performance metrics and implement improvement strategiesSupport revenue growth and profitability initiativesGuest Experience ManagementEnsure exceptional service standards across all departmentsAddress guest concerns promptly and professionallyMonitor guest feedback and implement service improvementsCompliance & SafetyEnsure compliance with health, safety, and hospitality regulationsMaintain quality assurance and operational standards