Lodge Manager

Oversee and enforce operational procedures and service standards across all departments➢Maintain lodge infrastructure and facilities in line with company standards and expectations➢Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations➢Monitor team productivity and provide ongoing, constructive feedback and support➢Drive financial efficiency through effective cost control and implementation of cost-saving initiatives➢Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly➢Report regularly to the General Manager on operational performance and key developments➢Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals➢Ensure clear and consistent communication between management and departmental teams➢Build and maintain strong relationships with the local community, suppliers, and contractors➢Uphold and communicate the vision, mission, and values of the company to all team members

Skills & CompetenciesStrong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenanceSound understanding of labour legislation in South AfricaIn-depth knowledge of health & safety regulations and compliance standards within the hospitality industrySolid understanding of fair labour practices and HR proceduresExcellent verbal and written communication skills, with the ability to engage confidently at all levelsStrong time management and project management capabilities, with the ability to prioritize effectivelyProven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment