Head Guide

Job SummaryThe Head Guide / Safari Manager is responsible for overseeing all guiding operations, mentoring and managing the guiding team, and ensuring the highest standards of safety, service, and wildlife interpretation. Acting as the main point of contact for guests in the field, you will deliver unforgettable safari experiences while maintaining operational excellence, fostering teamwork, and upholding the lodge’s vision and values.

Key Responsibilities➢Lead, manage, and mentor the guiding team to ensure exceptional field operations➢Supervise walking safaris, game drives, and other wildlife experiences while maintaining safety and adherence to lodge protocols➢Uphold and enforce operational standards across all guiding activities➢Monitor team performance and provide constructive feedback and professional development opportunities➢Interact with guests professionally, ensuring a personalized and memorable safari experience➢Maintain all guiding equipment and vehicles, ensuring they meet safety and operational standards➢Collaborate with management to ensure seamless communication between lodge operations and field teams➢Promote conservation, environmental education, and responsible tourism practices to guests and staff➢Build and maintain strong relationships with local communities, suppliers, and contractors➢Ensure compliance with all regulatory requirements, including firearm handling, permits, and wildlife regulations

Minimum FGASA Level 2 (NQF 4) or equivalent guiding qualificationValid Trails Guide qualificationProven experience as a Head Guide or Safari ManagerStrong leadership and team management skillsExperience guiding in Big 5 reserves and luxury 5-star lodgesValid Professional Driving Permit (PrDP)Current Wilderness First Aid certificationValid Advanced Rifle Handling (ARH) qualificationSAPS business competency for rifle useExcellent organisational and planning skillsMature, professional, and responsible demeanour, with the ability to mentor and inspire a guiding team