IT SUPPORT TECHNICIAN

Key Responsibilities

• Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Repairing and replacing equipment as necessary
• Testing new technology
• Deploy new software and upgrade existing software when required
• Support factory and warehouses in terms of all IT needs
• Ensure tickets are dealt with and closed in accordance with standard operating procedure
• Set up applications, e-mail and equipment for users
• Replace computer/IT equipment in accordance with life cycle
• Train users as and when needed
• Conduct scheduled maintenance
• Basic programming
• Do minor repairs on equipment
• Obtain quotations for IT equipment and raise PO for approval
• Maintain asset register
• Adhere to POPI, IT policies and procedures
• Liaise with service provider when required
• Carry out all duties/tasks delegated by the Senior IT Administrator
• Assist Senior IT Administrator with the implementation of projects

KPA’s

• Assist users with technical problems for desktop support
• Maintain a healthy and available IT system
• Assist in business IT needs

Competencies

• Communication
• Quality orientation
• Self-management
• Ability to work under pressure
• Attention to detail
• Punctuality
• Integrity