Housekeeping

Job Purpose

To lead and manage the housekeeping department in delivering exceptional cleanliness, presentation, and guest service standards aligned with a five-star luxury hospitality offering. Responsible for maintaining accommodation excellence, leading the housekeeping team, and ensuring operational efficiency and compliance with company standards.

Key Responsibilities

• Leadership & Team Management

Lead, coach, and develop the housekeeping team to achieve service excellence. Manage daily operations, staff allocation, performance, and departmental standards. Promote teamwork, professionalism, and accountability.

Guest Experience & Service Excellence

Ensure guest rooms, public areas, and facilities meet luxury presentation standards. Conduct regular inspections to maintain cleanliness, attention to detail, and quality control. Respond to guest requests and feedback professionally.

Housekeeping Operations

Oversee guest rooms, laundry, public areas, and back-of-house housekeeping functions. Ensure compliance with Standard Operating Procedures and Qwabi service standards. Coordinate with other departments to ensure a seamless guest experience.

Health, Safety & Compliance Maintain high standards of hygiene, cleanliness, and safe working practices. Ensure compliance with health and safety regulations and company policies. Monitor equipment maintenance and report operational concerns.

Stock Control & Administration Manage linen, amenities, cleaning supplies, and departmental resources. Control costs, minimise wastage, and maintain accurate operational records.

Training & Development Train and mentor staff to uphold luxury housekeeping standards. Drive continuous improvement and service excellence within the department

Minimum Requirements

• Grade 12 (Matric) required; Hospitality qualification advantageous.
• Minimum 5 years’ experience in luxury lodge, hotel, or premium hospitality operations.
• Previous experience in a senior housekeeping or supervisory role.
• Strong knowledge of housekeeping standards, hygiene, quality control, and guest service.
• Computer literate with Microsoft Office experience.
• Ability to work flexible hours, weekends, and public holidays.