Hospitality

Mpumalanga, Sabi Sands The main purpose of the Lodge Manager is to manage the lodge and its team and create a memorable guest experience, in line with Standard of Excellence and SOPs. Report to the General Manager. Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained. Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff in line with the Standard of Excellence. Support and active participation in effective human resources (inclusive of recruitment, inductions, onboarding, and performance management). Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits. Effective financial management through the administration of orders and stock control. Communication with departmental teams to ensure that guest needs are met, and operations run effectively. Effective daily administration of the concierge and reception duties. Ensuring the quality and care of equipment and products. Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans. Contribute towards the sustainability operations of the lodge, operating within lodge environmental parameters and constantly looking for ways to further ‘green’ lodge operations. Active participation in and effective communication and support of conservation message and purpose. All roles may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Fosters a culture of collaboration, and with this support of the multi-skilling of staff.