Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for overseeing the daily housekeeping operations of the lodge to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role involves managing housekeeping staff, maintaining guest rooms and public areas, controlling inventory, and ensuring compliance with health and safety standards.

The Executive Housekeeper plays a key role in creating a comfortable and welcoming environment for guests while maintaining operational efficiency.

Key Responsibilities

• Train, schedule, and supervise housekeeping staff.

• Ensure guest rooms, suites, and lodge facilities are cleaned and maintained to a high standard.

• Develop and implement housekeeping procedures and cleaning schedules.

• Conduct regular inspections of guest rooms, public areas, and back-of-house areas.

• Manage stock levels of linen, cleaning supplies, and guest amenities.

• Coordinate laundry operations and ensure proper linen management.

• Ensure compliance with hygiene, sanitation, and health and safety regulations.

• Handle guest requests and complaints related to housekeeping promptly and professionally.

• Monitor housekeeping budgets and control operational costs.

• Work closely with maintenance and front office teams to ensure smooth lodge operations.

• Maintain accurate housekeeping reports and inventory records.

Minimum Requirements

• Proven experience as an Executive Housekeeper, Housekeeping Manager, or Senior Housekeeper in a lodge, hotel, or hospitality environment.

• Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.

• Experience in staff management, training, and scheduling.

• Good stock control and inventory management skills.

• Excellent attention to detail and high cleanliness standards.

• Strong leadership and communication skills.

• Ability to work under pressure and manage multiple tasks.

• Knowledge of health and safety regulations within hospitality.

• Computer literacy, including basic reporting and stock management.

• Flexibility to work weekends, public holidays, and shifts.

Preferred Qualifications

• Hospitality or Housekeeping Management qualification.

• Previous lodge or luxury hospitality experience.

• First Aid or Health and Safety training is advantageous.

Key Competencies

• Leadership and team management.

• Time management and organisation.

• Problem-solving skills.

• Guest service excellence.

• Attention to detail.

• Ability to maintain high standards under pressure.