To ensure an exceptional, personalized guest experience while maintaining the highest standards of luxury hospitality, operational efficiency, and staff performance.Plays a dual role: overseeing guest experience (front-of-house) and operational management of the lodge. This role is hands-on and highly guest-focused, while still managing staff and standards. Guest Experience & Front-of-House ManagementStaff Management & LeadershipFood & Beverage OversightLodge Operations & AdministrationHousekeeping & Maintenance OversightSafari & Activity CoordinationFinancial & Commercial ResponsibilitiesHealth, Safety & Compliance