Assistant the lodge manager , Hospitality

Key Performance Areas of this position include

Measure and enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. Assistant the lodge manager to oversee day-to-day lodge team service operations. Uphold and elevate the service standards provided by the lodge team. Ensure effective supervision and management of lodge operations in the absence of the lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager Achieve quality improvement targets set by management. Develop comprehensive policies, processes, and standards governing lodge team activities. Manage cash handling to minimize variances within acceptable limits. Maintain effective stock management. Identify and implement cost-saving opportunities. Maintain and ensure the upkeep of lodge equipment through preventative maintenance. Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Minimum criteria required

• Degree/Diploma in Hotel Management
• 3 - 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
• Driver’s Licence Essential

Competencies required

• Proven experience in lodge management
• Good working knowledge of POS/PMS systems
• High level of attention to detail
• Strong leadership and organisational skills
• Excellent communication and interpersonal skills