Orders Administrator

Job Description:

My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company's KPIs are met, and every customer is impressed.

Responsibilities:

• Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
• Oversee all sales orders are processed correctly across all sales channels & marketplaces.
• Work across our company & sales channel systems.
• Process the marketplace orders - Takealot & Makro which includes all paperwork required.
• Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.
• Oversee and manage logistics with couriers utilized to transport products to customers. 
• Produce reports and statistics regularly (IN/OUT status report, dead stock report, etc).
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Check inventory records to determine the availability of requested merchandise.
• Receive and respond to customer queries if needed.
• Prepare invoice & shipping documents.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Filing of all documents required for fulfilling orders.
• Inspect outgoing orders for compliance with customers' specifications & satisfaction.
• Adjust inventory records to reflect product movement.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
• Provide weekly and monthly reports as required for the smooth running of the business.
• Provide constant feedback and updates on aspects relating to sales reporting.
• Monitor customer feedback via the various tools and take immediate action as required.
• Provide weekly & monthly overview reports with insights on customer order KPIs.
• Attend operational daily Standup meetings.