Maintenance Manager

Job Purpose

To lead and manage all maintenance operations across a large student residence of approximately 1,600 rooms, ensuring that facilities, infrastructure, and equipment are safe, compliant, and maintained to a high standard. The role supports an optimal living and learning environment for residents.

Key Responsibilities

Maintenance Operations Management

• Oversee all planned, preventative, and reactive maintenance across the residence.

• Ensure timely resolution of maintenance requests for rooms, common areas, and plant equipment.

• Implement and manage a preventative maintenance schedule.

• Maintain asset registers and equipment lifecycle plans.

Team Leadership

• Manage and supervise maintenance staff, including technicians, electricians, plumbers, and general workers.

• Allocate work, monitor performance, and ensure productivity targets are met.

• Conduct training, toolbox talks, and skills development.

• Ensure adherence to company policies and procedures.

Contractor and Supplier Management

• Appoint and manage external contractors and service providers.

• Oversee maintenance projects, refurbishments, and upgrades.

• Ensure contractors meet quality, cost, and safety standards.

• Manage SLAs and service delivery performance.

Budget and Cost Control

• Prepare and manage the maintenance budget.

• Monitor expenses and control costs without compromising quality.

• Source quotations and approve procurement within authority limits.

• Identify cost-saving initiatives and operational efficiencies.

Health, Safety and Compliance

• Ensure compliance with all relevant health, safety, and building regulations.

• Conduct regular safety inspections and risk assessments.

• Maintain fire safety systems, emergency equipment, and evacuation readiness.

• Ensure compliance with OHSA and applicable local regulations.

Facilities and Infrastructure Oversight

• Oversee building systems, including HVAC, electrical, plumbing, lifts, generators, and water systems.

• Ensure uninterrupted operation of critical infrastructure.

• Manage utility usage and sustainability initiatives, including water, electricity, and waste.

Resident Experience Support

• Ensure rooms and common areas are maintained to a safe, functional, and comfortable standard.

• Respond promptly to maintenance concerns that affect the resident experience.

• Work closely with residence management to support a well-maintained living environment.

Qualifications

• Diploma or degree in Engineering, Facilities Management, Building Services, or a related field.

• Trade certification in Electrical, Plumbing, or Mechanical fields is advantageous.

Experience

• Minimum of 5–8 years’ relevant experience in facilities or maintenance management.

• Experience managing large residential, hospitality, or student accommodation facilities is preferred.

• Proven experience managing teams and contractors.

Skills and Competencies

• Strong technical knowledge of building systems and maintenance practices.

• Leadership and people management skills.

• Excellent problem-solving and decision-making ability.

• Budget management and financial acumen.

• Strong planning and organisational skills.

• Good communication and stakeholder management skills.

• Ability to work in a high-pressure, reactive environment.