Lodge Anchor

Lodge Anchor / Guest Relations Officer

Minimum Requirements

• Minimum 2 years’ experience in a lodge environment.

• Computer literate.

• Competent with office administration and general admin duties.

• Able to communicate clearly in English, both verbally and in writing.

• Sound financial understanding.

• Good understanding of all lodge departments.

• Strong guest relations and hosting skills.

• Able to work flexible hours, including early departures and late arrivals.

Key Duties and Responsibilities

Guest Relations and Hosting

• Host guests during breakfast, lunch, and dinner service.

• Conduct daily courtesy calls with guests.

• Assist with guest check-ins and check-outs.

• Assist with early departures and late arrivals.

• Ensure guests receive warm, professional, and attentive service.

• Handle guest queries and requests in a professional manner.

Lodge Operations

• Assist with room checks.

• Assist with stock control.

• Support general lodge operations where required.

• Work closely with different lodge departments to ensure smooth daily operations.

Office Administration

• Assist with general office administration.

• Assist with front office duties when required.

• Manage day sheets when lodge anchors are off duty or on annual leave.

• Assist with gate access manifests.

• Maintain guest information accurately.

• Assist with guest invoicing.

Secondary Duties

When lodge anchors are on off days or annual leave, assist with:

• Front office operations.

• Day sheets.

• Gate access manifests.

• Guest information.

• Guest invoicing.

• Waiter coordination.

• Venue preparation.

• Service support.