Head Guide

Head Guide / Safari Manager

Job Summary

The Head Guide / Safari Manager is responsible for overseeing all guiding operations, managing and mentoring the guiding team, and ensuring the highest standards of safety, service, and wildlife interpretation.

This role acts as the main point of contact for guests in the field and is responsible for delivering unforgettable safari experiences while maintaining operational excellence, teamwork, and the lodge’s vision and values.

Key Responsibilities

• Lead, manage, and mentor the guiding team to ensure exceptional field operations.

• Supervise walking safaris, game drives, and other wildlife experiences.

• Ensure all safari activities are conducted safely and according to lodge protocols.

• Uphold and enforce operational standards across all guiding activities.

• Monitor team performance and provide constructive feedback.

• Support professional development and training within the guiding team.

• Interact with guests in a professional, warm, and engaging manner.

• Ensure each guest receives a personalised and memorable safari experience.

• Maintain guiding equipment and vehicles to ensure they meet safety and operational standards.

• Work closely with lodge management to ensure clear communication between lodge operations and field teams.

• Promote conservation, environmental education, and responsible tourism practices to guests and staff.

• Build and maintain strong relationships with local communities, suppliers, and contractors.

• Ensure compliance with all regulatory requirements, including firearm handling, permits, and wildlife regulations.

Minimum Requirements

• Minimum FGASA Level 2, NQF 4, or equivalent guiding qualification.

• Valid Trails Guide qualification.

• Proven experience as a Head Guide or Safari Manager.

• Experience guiding in Big 5 reserves and luxury 5-star lodges.

• Strong leadership and team management skills.

• Valid Professional Driving Permit, also known as PrDP.

• Current Wilderness First Aid certification.

• Valid Advanced Rifle Handling qualification.

• SAPS business competency for rifle use.

• Excellent organisational and planning skills.

• Mature, professional, and responsible demeanour.

• Ability to mentor, motivate, and inspire a guiding team.