Assistant General Management Couple

The Assistant General Management couple will support the General Managers in overseeing daily operations of a rural coastal hotel. This role requires not only strong hospitality and leadership skills but also the ability to speak and understand the Xhosa language and culture, ensuring respectful and authentic engagement with guests, staff, and the local community.ResponsibilitiesOversee day-to-day hotel operations, ensuring exceptional guest experiences.Support and inspire department teams to maintain Umngazi’s high service standards.Assist in implementing and maintaining efficient operational procedures.Champion a guest-centric culture across all areas of the property.Manage guest feedback and resolve concerns with professionalism and care.Ensure compliance with financial protocols, labour legislation, and administrative requirements.Work closely with the General Managers to ensure smooth seasonal operations.Foster a collaborative and inclusive work environment.Build strong relationships with local suppliers, fishermen, and artisans.