Assistant General Management Couple

Assistant General Management CoupleLocation: Luxury Game Lodge – South AfricaReporting To: General Manager / Lodge OwnerEmployment Type: Live-in Position (Couple Role)🏕️ Position OverviewA luxury game lodge in South Africa is seeking a dynamic, experienced Assistant General Management Couple to support the General Manager in overseeing daily lodge operations. This role is ideal for a hospitality-driven couple where complementary skills (e.g., Front of House & Operations / Field Guide & Administration / F&B & Maintenance) ensure seamless guest experiences and operational excellence.The couple will act as second-in-command, maintaining 5-star standards, ensuring guest satisfaction, managing staff, and overseeing lodge performance in line with brand standards and conservation values.Key Responsibilities🧑‍💼 Assistant GM – Partner 1 (Operations / FOH / Admin Focus)Oversee daily lodge operations in the absence of the General ManagerManage Front of House, reservations, and guest relationsEnsure exceptional 5-star guest experiencesHandle complaints and special requests professionallyAssist with budgeting, stock control, and financial reportingMonitor service standards in housekeeping and F&BStaff scheduling, training, and performance managementEnsure compliance with South African labour and health & safety regulationsSupport marketing initiatives and community engagement🌿 Assistant GM – Partner 2 (Field / Maintenance / F&B / Guiding Focus – Depending on Skillset)(Specific duties depend on qualifications and lodge needs)Option A – Field Guide / Safari OperationsConduct guided game drives and bush walks (if qualified)Ensure guest safety and environmental complianceMaintain safari vehicles and equipmentShare conservation knowledge and lodge sustainability initiativesOption B – Maintenance / Technical OperationsOversee lodge maintenance, infrastructure, and groundsManage preventative maintenance programsSupervise workshop and maintenance staffEnsure water, sola...

Assistant General Management CoupleLocation: Luxury Game Lodge – South AfricaReporting To: General Manager / Lodge OwnerEmployment Type: Live-in Position (Couple Role)🏕️ Position OverviewA luxury game lodge in South Africa is seeking a dynamic, experienced Assistant General Management Couple to support the General Manager in overseeing daily lodge operations. This role is ideal for a hospitality-driven couple where complementary skills (e.g., Front of House & Operations / Field Guide & Administration / F&B & Maintenance) ensure seamless guest experiences and operational excellence.The couple will act as second-in-command, maintaining 5-star standards, ensuring guest satisfaction, managing staff, and overseeing lodge performance in line with brand standards and conservation values.Key Responsibilities🧑‍💼 Assistant GM – Partner 1 (Operations / FOH / Admin Focus)

• Oversee daily lodge operations in the absence of the General Manager
• Manage Front of House, reservations, and guest relations
• Ensure exceptional 5-star guest experiences
• Handle complaints and special requests professionally
• Assist with budgeting, stock control, and financial reporting
• Monitor service standards in housekeeping and F&B
• Staff scheduling, training, and performance management
• Ensure compliance with South African labour and health & safety regulations
• Support marketing initiatives and community engagement

🌿 Assistant GM – Partner 2 (Field / Maintenance / F&B / Guiding Focus – Depending on Skillset)(Specific duties depend on qualifications and lodge needs)Option A – Field Guide / Safari Operations

• Conduct guided game drives and bush walks (if qualified)
• Ensure guest safety and environmental compliance
• Maintain safari vehicles and equipment
• Share conservation knowledge and lodge sustainability initiatives

Option B – Maintenance / Technical Operations

• Oversee lodge maintenance, infrastructure, and grounds
• Manage preventative maintenance programs
• Supervise workshop and maintenance staff
• Ensure water, solar, generator, and waste systems operate efficiently

Option C – F&B / Culinary Oversight

• Oversee kitchen and bar operations
• Monitor food quality, hygiene, and stock control
• Manage supplier relationships

Minimum RequirementsFor Both:

• Minimum 3–5 years’ experience in luxury lodge or 4/5-star hospitality management
• Strong leadership and staff management skills
• Excellent guest service orientation
• Financial acumen and stock control experience
• Valid driver’s license
• Computer literacy (MS Office, hospitality systems such as Opera / NightsBridge)
• South African work eligibility

Additional (Role Dependent):

• Valid FGASA qualification & PDP (if guiding)
• First Aid certification
• Hospitality diploma or relevant qualification
• Maintenance or trade certification (if applicable)

Key Competencies

• Strong communication & interpersonal skills
• Conflict resolution abilities
• Problem-solving & decision-making
• Attention to detail
• Ability to work under pressure
• High emotional intelligence
• Cultural sensitivity
• Passion for wildlife conservation

Working Conditions

• Live-in position (shared accommodation provided)
• 6 weeks on / 2 weeks off cycle (depending on lodge policy)
• Remote bush environment
• Weekend and public holiday work required

Performance Indicators (KPIs)

• Guest satisfaction scores
• Staff retention and morale
• Budget adherence
• Service quality audits
• Operational efficiency