Guesthouse Manager

The Guesthouse Manager is responsible for maintaining the property, managing bookings, and creating an exceptional experience for guests. Key Responsibilities: Guest Services & ExperienceEnsure excellent customer service and guest satisfaction at all times.Handle guest complaints and feedback professionally and promptly.Oversee check-in and check-out processes, ensuring efficiency and accuracy.Maintain personal presence and availability for guest queries or special requests. Staff ManagementRecruit, train, and manage guesthouse staff, including housekeepers, receptionists, and maintenance personnel.Schedule staff and monitor performance, ensuring compliance with standards and regulations.Conduct regular staff meetings and foster a positive work culture. 

Operations & AdministrationManage daily operations including reservations, front desk, housekeeping, and maintenance.Implement standard operating procedures (SOPs) and ensure staff adherence.Maintain accurate records of occupancy, revenue, expenses, and inventory.Ensure compliance with local health, safety, and labor regulations. Financial ManagementMonitor income and expenses, prepare budgets, and report financial performance to owners.Maximize revenue through effective room management, upselling, and cost control.Manage supplier contracts and procurement of goods and services. Marketing & Guest RelationsPromote the guesthouse to increase occupancy and revenue.Manage online presence, social media, and third-party booking platforms.Build relationships with local businesses and travel agents to attract guests. Maintenance & FacilitiesEnsure that the property is cle...