Field Development Team Leader

Job Summary

• Enhances sales force performance, productivity, and professionalism by delivering effective training, coaching, and development. The role identifies skills gaps, implements targeted interventions, monitors performance, and analyses data to improve sales quality, reduce policy fixes, and drive continuous improvement.

Key Performance Areas

• Recruitment, Training and Development
• Sales Quality Improvement
• Performance Monitoring and Reporting
• Stakeholder Engagement
• Training Administration and Office Sales Support

Key Tasks

Recruitment, Training and Development

• Recruit, train and supply the field sales team leaders with onboarded sales representatives.
• Facilitate product, compliance, and sales skills training for new and existing Office Sales Administrators, Sales Representatives, Team Leaders / Field Sales Executives.
• Conduct and facilitate induction and onboarding training for newly appointed Sales Representatives.
• Design and deliver ongoing development programs to enhance sales, compliance, and product knowledge.
• Identify training gaps and implement corrective development interventions.
• Develop and maintain training material and learning resources.
• Support Business Development Officer and management in addressing performance shortcomings within their teams.
• Conduct field visits and observations to assess practical application of training. Conduct product, sales, and compliance training sessions.
• Facilitate adhoc training interventions as required by the business.
• Upskill and develop new and existing Office Sales Administrators / independent contractors.
• Perform training needs analyses and development plans.
• Support sales leadership with Office Sales Administrator’s development strategies.

Sales Quality Improvement

• Drive initiatives aimed at improving sales quality.
• Monitor and reduce the occurrence of sales fixes.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Promote best-practice sales techniques and ethical selling standards.
• Monitor sales quality and implement corrective actions where necessary.
• Reduce policy fixes through targeted training and coaching initiatives.

Performance Monitoring and Reporting

• Conduct weekly / monthly assessments to measure the Office Sales Administrators’ and Sales Representatives’ knowledge and training effectiveness.
• Compile and submit training reports, assessments, and development progress reports.
• Analyse sales performance data to identify trends and areas requiring intervention.
• Measure and evaluate the effectiveness of training programmes and recommend improvements.
• Conduct weekly / monthly employee assessments and performance evaluations.
• Compile and distribute weekly and monthly training reports.

Stakeholder Engagement

• Attend and participate in sales, management, and training meetings.
• Collaborate with Business Development Officer, Sales Team Leaders, and Management to identify performance improvement opportunities.
• Provide constructive feedback and recommendations to management regarding training outcomes and employees’ / Sales Representatives’ development needs. Foster a positive, motivating, and high-performance working environment.
• Assist with change management and continuous improvement initiatives.

Training Administration and Office Sales Support

• Maintain accurate training records and attendance registers.
• Responsible for overseeing the Office Sales Administrators.