Executive Housekeeper

Executive Housekeeper

Job Summary

The Executive Housekeeper is responsible for coordinating and supervising daily housekeeping operations to ensure that guest rooms, public areas, back-of-house spaces, and assigned lodge or hotel areas meet the required cleanliness, presentation, and service standards.

This role includes leading Room Attendants, maintaining quality control, responding to guest needs, and ensuring exceptional guest satisfaction. The Executive Housekeeper is expected to demonstrate professionalism, strong communication skills, attention to detail, and consistent adherence to housekeeping procedures, hotel standards, and safety requirements.

Key Responsibilities

Operational Supervision

• Ensure the smooth and efficient operation of assigned housekeeping areas.

• Supervise, guide, and support Room Attendants in their daily duties.

• Allocate guest rooms, public areas, and deep-cleaning tasks to team members.

• Organise and oversee room cleaning, room setup, and turndown services.

• Monitor cleanliness and presentation of guest rooms, corridors, public areas, and back-of-house spaces.

• Conduct routine inspections of occupied rooms, vacant rooms, and departure rooms.

• Pay close attention to guest preferences, VIP requirements, and special requests.

• Ensure housekeeping duties are carried out according to standard operating procedures and hotel standards.

• Maintain high standards of cleanliness, presentation, and attention to detail at all times.

Guest Service and Quality Control

• Deliver friendly, courteous, and professional service at all times.

• Manage guest requests and ensure they are handled promptly and professionally.

• Assist with VIP arrangements and special guest requirements.

• Communicate guest needs clearly to relevant departments and team members.

• Resolve guest queries and concerns quickly to achieve positive guest outcomes.

• Maintain full knowledge of room categories, amenities, hotel facilities, and lodge offerings.

• Support consistent quality control and contribute to positive guest satisfaction scores.

• Ensure guest rooms are prepared to the required standard before guest arrival.

Administration and Coordination

• Follow lost and found procedures according to hotel policy.

• Report maintenance defects and repair requirements to the Maintenance Department timeously.

• Assist the Assistant Housekeeper or Executive Housekeeper with administrative duties when required.

• Maintain accurate housekeeping records, checklists, and inspection reports.

• Assist with room status updates and communication with Front Office.

• Support stock control of linen, amenities, cleaning materials, and housekeeping supplies.

• Assist with stocktakes and inventory control when required.

• Ensure housekeeping equipment and supplies are used responsibly and stored correctly.

Team Leadership

• Lead by example and maintain a positive working environment.

• Support staff training, development, and daily guidance.

• Monitor staff performance and report concerns where required.

• Encourage teamwork, discipline, and professional housekeeping standards.

• Ensure staff follow grooming, hygiene, and uniform standards.

• Promote a guest-focused and service-driven culture within the housekeeping team.

Health, Safety and Hygiene

• Ensure all housekeeping tasks are performed safely and hygienically.

• Follow hotel health, safety, and cleaning procedures.

• Ensure chemicals, equipment, and cleaning materials are used correctly.

• Report safety hazards, damaged equipment, or operational risks immediately.

• Maintain clean, organised, and safe housekeeping work areas.

• Ensure adherence to safety protocols at all times.

Skills and Competencies

• Strong housekeeping and room inspection knowledge.

• Excellent attention to detail.

• Good leadership and team supervision skills.

• Strong communication and interpersonal skills.

• Ability to handle guest requests professionally.

• Good planning and organisational ability.

• Ability to work under pressure and meet deadlines.

• Professional, reliable, and service-focused.

• Knowledge of hotel housekeeping standards and procedures.

• Ability to work well with Front Office, Maintenance, and other departments.

Working Environment

• Luxury hotel or lodge environment.

• Physically active role requiring movement across guest rooms, public areas, and back-of-house areas.

• Shift-based work, including weekends and public holidays.

• Outdoor work may be required depending on the lodge or hotel layout.

• Adherence to safety protocols is essential.