Executive Housekeeper

Housekeeping Manager / Rooms Division Supervisor

Reporting To: Assistant Lodge Manager

The successful candidate will report to the Assistant Lodge Manager and will be responsible for the effective management of the Housekeeping Division, laundry operations, stock control, staff supervision, and maintaining high lodge standards.

Key Responsibilities

Housekeeping and Rooms Division

• Take full responsibility for the daily running of the Housekeeping Division.

• Maintain high standards of cleanliness, presentation, and attention to detail in all guest rooms.

• Ensure guest rooms are checked daily.

• Maintain high standards of cleanliness in all guest areas.

• Ensure maintenance issues are recorded and reported immediately.

• Oversee pest control requirements and related follow-ups.

Laundry Operations

• Supervise and control the laundry operation according to lodge procedures.

• Ensure guest laundry is collected, cleaned, and returned efficiently.

• Oversee daily lodge laundry and staff laundry.

• Maintain laundry standards, stock usage, and turnaround times.

Housekeeping Budget, Purchasing and Stock Control

• Control housekeeping expenditure.

• Manage purchasing and price control.

• Monitor stock control systems, including:

  • Linen

  • Amenities

  • Cleaning materials

  • Minibar stock

• Conduct monthly stocktakes.

• Manage price updates, goods received vouchers, and budget control.

Team Management

• Lead and manage the Housekeeping team.

• Inspire, develop, and motivate staff.

• Ensure correct staff placement within the department.

• Maintain a strong guest-focused service culture.

• Address guest feedback constructively and professionally.

• Ensure staff training and development.

• Manage staff performance, discipline, and leave cycles.

Additional Duties

• Assist Front of House during arrivals, departures, and site inspections.

• Host guests when required.

• Maintain good relationships with stakeholders, suppliers, and the broader lodge community.

• Support the Assistant Lodge Manager with operational requirements when needed.

Ideal Candidate Profile and Skills

The lodge is built on passionate individuals who are committed to delivering exceptional guest experiences while respecting the environment and wildlife. The ideal candidate should be detail-oriented, energetic, and passionate about hospitality, service excellence, and guest interaction.

Leadership Skills

• Strong leadership and mentoring skills.

• Ability to inspire and empower a team.

• Strong management and problem-solving ability.

• Ability to maintain discipline while building positive staff morale.

Personality Attributes

• Excellent communication and interpersonal skills.

• Positive, self-motivated, and confident.

• Good sense of humour and adventure.

• Passionate about hospitality and guest service.

Specific Job Skills

• Strong people skills and guest focus.

• Ability to adapt to changing environments.

• High attention to detail.

• Proactive approach to service excellence.

• Ability to work under pressure and meet deadlines.

• Strong planning and organisational skills.

• Cultural awareness.

• Ability to introduce innovative ideas.

Computer Skills

• Computer literate.

• Able to work with stock control, reporting, and administrative systems.

Literacy and Numeracy

• Fluent in English, both spoken and written.

• Strong written communication skills.

• Good numerical ability for stock control, budgeting, and reporting.

Team Player

• Strong time management skills.

• Flexible and collaborative.

• Willing to assist across departments when required.

Qualifications and Experience

• Minimum 2–3 years’ Housekeeping Management experience in a 5-star lodge or boutique hospitality environment.

• Budgeting and stock control experience.

• Rooms Division or Front of House experience will be advantageous.

• Hospitality or service training experience will be advantageous.

Benefits

• Live-in position with meals on duty.

• Pension fund.

• Staff lodge nights.

• Work cycle: 21 days on / 7 days off.

• Annual leave: 15 days.