Assistant Lodge Manager

TITLE:                             Assistant Lodge Manager - 5 * Luxury Game LodgeLOCATION:                       LimpopoADVERTISING PERIOD:        23 Feb ’26 – 30 April ‘26The successful candidate will report to the Lodge Manager.  Listed below are the requirements for this position: Key responsibilities include:Acting Lodge Manager in the absence of the LM.Take full responsibility for the management of the following teams. Front of House:Inspire, stimulate and lead the FOH teamMaintain the Pan FOH systemDay Sheets / Rooming List / Arrival ReportReception, Curio Shop and Switch BoardBanking, Invoices and GratuitiesWelcome & Good ByeSite Inspections – Show TimeGuest Feedback – Centricity Feedback systemHousekeeping:Inspire, stimulate and lead the Housekeeping teamMaintain the Housekeeping standards with in the LodgeSpot check of rooms & turndownsStaff Uniform ControlLodge Maintenance:Inspire, stimulate and lead the Lodge Maintenance teamControl and supervise the Lodge Maintenance teamsWork closely with the Kapama Game Reserve Maintenance ManagerPreventative maintenance service schedulesStaff AccommodationUnderstanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehiclesPest Control  2.  Health & Safety:Work closely with the Reserve Security Manager on the Health & Safety management of the LodgeHead up the Lodge Health & Safety committeeRisk assessments for the LodgeFirefighting equipment / drillProvide a safe working environment for all staff OtherFinance & Budgeting:This includes compiling monthly reports, participate in the budget process and managing budget lines.Budget expenditure & controlMonthly finance meetingHuman Resources:Staff development and trainingStaff managementStaff welfare & staff moraleInspire, stimulate and lead the Kapama team and maintain disciplineManage leave cycles and training filesKnowledge of food & beverageHosting of guestGuest Delight and bush banquetingEnsure any negative...

TITLE:                             Assistant Lodge Manager - 5* Luxury Game LodgeLOCATION:                       LimpopoADVERTISING PERIOD:        23 Feb ’26 – 30 April ‘26The successful candidate will report to the Lodge Manager.  Listed below are the requirements for this position: Key responsibilities include:Acting Lodge Manager in the absence of the LM.Take full responsibility for the management of the following teams. Front of House:Inspire, stimulate and lead the FOH teamMaintain the Pan FOH systemDay Sheets / Rooming List / Arrival ReportReception, Curio Shop and Switch BoardBanking, Invoices and GratuitiesWelcome & Good ByeSite Inspections – Show TimeGuest Feedback – Centricity Feedback systemHousekeeping:Inspire, stimulate and lead the Housekeeping teamMaintain the Housekeeping standards with in the LodgeSpot check of rooms & turndownsStaff Uniform ControlLodge Maintenance:Inspire, stimulate and lead the Lodge Maintenance teamControl and supervise the Lodge Maintenance teamsWork closely with the Kapama Game Reserve Maintenance ManagerPreventative maintenance service schedulesStaff AccommodationUnderstanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehiclesPest Control  2.  Health & Safety:Work closely with the Reserve Security Manager on the Health & Safety management of the LodgeHead up the Lodge Health & Safety committeeRisk assessments for the LodgeFirefighting equipment / drillProvide a safe working environment for all staff OtherFinance & Budgeting:This includes compiling monthly reports, participate in the budget process and managing budget lines.Budget expenditure & controlMonthly finance meetingHuman Resources:Staff development and trainingStaff managementStaff welfare & staff moraleInspire, stimulate and lead the Kapama team and maintain disciplineManage leave cycles and training filesKnowledge of food & beverageHosting of guestGuest Delight and bush banquetingEnsure any negative guest feedback is addressed and solutions foundAssist Head Ranger / Snr Ranger team with Vehicle InspectionsGo on Safari to ensure that we deliver on our safari experienceRelationship with community, owners, suppliers and Camp Jabulani Outline of ideal candidate profile & skills:We are built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife.  Every single ‘Southern Camper’ makes a huge difference to our success, regardless of their role or function.  For this reason we choose ‘Southern Campers’ very carefully – they are the strength and the future of this company.  The ideal individual for the positon will be detail orientated, passionate about guest delight and enjoy guest interaction.  Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development.  A good knowledge of maintenance is important. Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital.  These competencies include the following requirements:3.  LeadershipStrong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standardsMake the team feel valued in order for them to assist you to drive the department and Kapama Southern CampStrong management skillsProblem solving skills PersonalityExcellent communication and interpersonal skills (listening skills, verbal communication etc)Positive attitude, Self-motivated, ConfidentSense of humourSense of adventure Specific Job SkillsStrong people skillsStructured manager with experience of leading diverse teamsEnergetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experienceAbility to work under pressure and to tight deadlinesPractical with some experience in maintenanceCompetent financial and IT skillsHigh energy levels & drive to get things donePlanning & organizingAn appreciation of other cultures.Introduce new ideas that will enhance the department and its activities Computer SkillsIT SkillsComputer literate Literacy and NumeracyFluent in English (speak, read and write)Excellent literacy skills (writing of emails, viewing web pages)      4.  Team Player AbilityFlexibilityStrong time-management skillsDemonstrable team member qualities  Qualifications and experience required:Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environmentHospitality management qualificationStrong Operational and Financial experienceHigh Emotional IntelligenceHospitality and service training experienceRoom Division ExperiencePractical with some experience in maintenanceValid drivers license and own transport  Salary & other package details:Monthly package- negotiable depending on experience and qualificationsLive-in position with meals on dutyPension fundStaff Lodge nightsWork cycle – 21 days – 7 days offAnnual leave – 15 days