Assistant Lodge Manager

Job Title: Assistant Lodge ManagerLocation: South AfricaIndustry: Hospitality / Lodge ManagementPosition Summary:The Assistant Lodge Manager supports the Lodge Manager in overseeing daily operations of the lodge, ensuring a high standard of guest service, operational efficiency, staff management, and overall profitability. This role requires a hands-on approach, strong leadership skills, and a focus on delivering memorable guest experiences. Key Responsibilities: Operational Management:Assist in overseeing all lodge operations, including front of house, housekeeping, kitchen, and maintenance.Ensure compliance with lodge policies, health and safety regulations, and tourism standards.Monitor inventory levels, stock control, and lodge supplies.Support the implementation of operational procedures and standards. Guest Experience:Ensure high-quality guest services and satisfaction.

Handle guest feedback, complaints, and special requests efficiently and professionally.Assist in coordinating guest activities, tours, and experiences.Promote lodge services to guests to enhance their stay and lodge revenue. Staff Management:Supervise, train, and mentor lodge staff.Assist in staff scheduling, performance evaluations, and conflict resolution.Ensure staff adherence to lodge standards and professionalism.Support recruitment and onboarding of new staff members. Financial & Administrative Tasks:Assist in managing the lodge budget and financial reports.Oversee cash handling, billing, and reconciliation processes.Support in preparing operational reports and performance metrics. Marketing & Sales Support:Promote lodge packages, experiences, and services to drive occupancy and revenue.Support digital marketing initiatives and guest engagement strategies.Maintain relationships with travel agencies, tour operators, and other partners. Qualifications & Experience:Diploma or degree in Hospitality Management, Tourism, or related field preferred.Minimum 3–5 years of experience in lodge or h...